If your Season Pass reward is missing, please try the following:

• Close the game and relaunch it once more.
• Check if any update is available.
• Make sure you have a good internet connection (you might need to turn off the internet and start again).
• Restart your device.

Sometimes issues with rewards can be delivered with a delay due to internet connection problems, and in these cases relaunching the game can solve the issue.

If the steps above does not help, send us a support inquiry and we will certainly assist you further. Please attach a screenshot of your issue, a description of when the problem occurred, which items are missing, and any other information you think is relevant, to your message.

You can send us a message by clicking on the "Customer Support" by following the steps below:
1. From our game main screen, click the '⚙️' icon on the upper right corner of your display.
2. Choose 'Customer Support'.
3. Proceed with the provided options in accordance to your issue.